THE MOST COMMON QUESTIONS AND ISSUES
Frequently asked questions
Do RGB and Neopixel blades comes with more than 1 colour
Yes, all our sabers come with 12 colours in-built.
What is the lead time for lightsabers to be completed
Currently, our sabers builds are completed in around 7-15 days. Once completed we ship via DHL Express. However, this may change and any such change can be seen via the notification on our shops page.
Can i order just the hilt with no electronics or blade
Some of our listings already some with the option of an empty hilt, however, if the saber you are interested in does not, please contact us and we can discuss availbility.
My saber arrived but doesn't turn on
Do you offer buy now pay later?
We certainly do. Please view our "Laybuy" page on the navigation bar. This will explain the Laybuy service to which you can also choose "laybuy" at checkout as the payment option.
Is warranty included?
You can view our warranty page which is linked on the footer of every page!
My blade is white with no colour
This is completely normal, especially with Noepixel blades.
Please download the correct instructional PDF manual from our page which can be located on the navigation page. The color can then be changed as per instructions
Do all sabers comes with smooth swing? Also, what is smooth Swing?
Yes! We are one of the first custom saber company in the UK to offer smooth swing on all our sabers without any extra charge!!!Smooth swing allows more accurate effects when swinging the saber around.
Please charge for 8 hours.
Read the instruction manual ( which can be downloaded on the "Instruction manual" tab ) and following the instructions for un-muting the saber.
If this does not work please follow the answer to the question above " My lightsaber wont turn on"
Lightsabers keeps saying "Charging"
Please charge the battery for 8 hours, then re-install the battery
The lightsaber is stuck and noisy
Charge for 8 hours and re-install battery
SD card not found
Please remove SD card and re-insert it.
Proffie Neopixel Lightsaber is making a piercing noise
Please click the 2 small buttons on the proffie board. This will reset the soundboard.