FAQ

THE MOST COMMON QUESTIONS AND ISSUES

Frequently asked questions

Do RGB and Neopixel blades comes with more than 1 colour


Yes, all our sabers come with 12 colours in-built.




What is the lead time for lightsabers to be completed


Currently, our sabers builds are completed in around 7-15 days. Once completed we ship via DHL Express. However, this may change and any such change can be seen via the notification on our shops page.




Can i order just the hilt with no electronics or blade


Absolutely!

Some of our listings already some with the option of an empty hilt, however, if the saber you are interested in does not, please contact us and we can discuss availbility.




My saber arrived but doesn't turn on


This issue is certianly uncommon, but 9/10 is purely down to the battery being dislodged from the + and - terminals. You can simply re-seat the battery and all should be fine. In the even that it is not, please try thev video attached here. If that does not work, please try this video here: https://youtu.be/pL__qU4VEbQ




Do you offer buy now pay later?


We certainly do. Please view our "Laybuy" page on the navigation bar. This will explain the Laybuy service to which you can also choose "laybuy" at checkout as the payment option.




Is warranty included?


Of course!

You can view our warranty page which is linked on the footer of every page!




My blade is white with no colour


This is completely normal, especially with Noepixel blades.

Please download the correct instructional PDF manual from our page which can be located on the navigation page. The color can then be changed as per instructions




Do all sabers comes with smooth swing? Also, what is smooth Swing?


Yes! We are one of the first custom saber company in the UK to offer smooth swing on all our sabers without any extra charge!!!Smooth swing allows more accurate effects when swinging the saber around. Each swing should have a corresponding noise. This is what creates a truly immersive lightsaber experience and one that is more true to the films! You can see an example below.




No sound


Please charge for 8 hours.

Read the instruction manual ( which can be downloaded on the "Instruction manual" tab ) and following the instructions for un-muting the saber.

If this does not work please follow the answer to the question above " My lightsaber wont turn on"




Lightsabers keeps saying "Charging"


Please charge the battery for 8 hours, then re-install the battery




The lightsaber is stuck and noisy


Charge for 8 hours and re-install battery




SD card not found


Please remove SD card and re-insert it.




Proffie Neopixel Lightsaber is making a piercing noise


Please click the 2 small buttons on the proffie board. This will reset the soundboard.





We are operating as normal. However, due to popularity our Sabers are taking 2-4 weeks to build and ship

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Here at Galactic Sabers, we provide the highest quality custom lightsabers in the world

Lightsabers UK

Lightsabers UK

8 clos pwll llestri
Hereford
HR4 5EJ

Custom Lightsabers America

Custom Lightsabers USA

VAT Registration Number  370 6716 90

Galactic Sabers Is in noway associated with Disney,  LUCASFILM LTD. or any LFL Ltd. Film or Franchise

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